OUR PROMISE. Jaya is committed to excellence in quality and service. We promise to you, the original purchaser, to remedy any defects in material or workmanship, during normal household use, for a period of one year from the date of purchase. During this year, Jaya will provide, free of charge, all labor and parts necessary to correct the defect, replace, or substitute the item at our discretion.
Due to the unpredictable use of chairs and bar stools which might include activities such as leaning back in them or standing on them, our guarantee is for 6 months on these products.
COMPLETE CUSTOMER SATISFACTION. In addition to this Guarantee promise, Jaya assures you complete customer satisfaction. If for any reason you are not happy with your purchase, or it just isn't right for you, we will gladly exchange or return your purchase for a full refund (customized furniture & sale items excluded). We must be notified within 7 days of purchase. Goods must be in their original condition with no evidence of use or damage.
PURCHASER’S RESPONSIBILITY The purchaser must provide the original receipt for all warranties or returns. Any shipping/transportation costs incurred are the responsibility of the purchaser.
PRODUCT INFORMATION Due to the hand-crafted nature of our furniture and the organic materials used, each product will have variances. These variances create uniqueness and individuality intrinsic to the furniture and are not considered defects.
Solid wood is a natural, organic material and as such will weather over time. Some checking (thin, nonstructural cracks) due to contraction and expansion with climate changes should be expected and are not considered to be damage or a defect.
WARRANTY LIMITATIONS. This warranty does not include:
- Chinese antiques furniture
- Any condition resulting from the incorrect or inadequate maintenance, cleaning care or commercial use.
- Any condition resulting from other than ordinary residential wear or from any use for which the product was not designed.
- Any negligence, misuse, abuse or acts of nature.
- The matching of color or texture of wood or fabrics.
- The matching of discontinued items
- The wear of woven plant materials such as rattan, wicker, banana leaf, sea grass, water hyacinth.
- Sale Items
JAYA WILL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES, EVEN IF IT HAS REASON TO KNOW IN ADVANCE THE POSSIBILITY OF SUCH DAMAGES.
Jaya uses predominantly solid wood in the crafting of our furniture. Occasionally, for stability and aesthetics, select veneers and other hardwood products may be used.
902 N. Lamar Blvd. Austin, TX 78703 • 512.457.1255 • www.jayafurniture.com